The tickets I received were supposed to be VIP and were the opposite. I wrote to the company and received no reply. I have been unable to get help in trying to get a refund. Does anyone know any organisation that would help?
Answer :
You could try Trading Standards and they may be able to help you out.
However, I`ve just done a search for Krystals, and the first result was from BBC's Watchdog programme investigating them for doing the same thing. The actual page has gone for some reason, but the page is still there in the google cache so i`ve linked to it below. The investigation was at the start of this year.
Theres also a whole load of others links from people they`ve ripped off!
I`ve put the trading standards website link at the bottom for you as well, they would be your best course of action, and hopefully they can help you to get your money back.
If you have paid by credit card, you could send the tickets back, and then ask the credit card company to do a chargeback, refunding the money to your card. Check with the credit card company first though before you do anything, as you don't want to be left with no tickets and no refund. Definately contact Trading Standards as well though, as they shouldn't be allowed to keep ripping people off.
Answer :
if you payed by credit card call customer service and demand a refund...they'll take care of it for you especially if you say it was fraud! If you payed through your bank by a check card then the fraud dept would be able to help. but if you gave your routing # and bank account # then it's between you and the company OR you could go to www.ripoff.com and have them help you. their business is rip off companies and they can give you all the help you need. sorry it wont help you with getting vip right now though!
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